We've Have Answers

FREQUENTLY ASKED QUESTIONS

 

GENERAL

Resort Fee Inclusions: $30.00 + taxes, per room, per night with the following inclusions:

Kai Sallas Surf School 2-hr rental with purchase of surf lesson ​

Vida Mia Luxury Yacht Charter tours discount

Beach chairs rental ​

Boogie boards rental ​

GoPro camera rental ​

Battery pack rental ​​

Diamond Bakery cookies in room for arrival ​

Live music ​

Popcorn in the lobby daily

​Welcome slushie (non-alcoholic) ​

White Sands postcard

Poolside yoga every Saturday by a certified instructor

​Fresh coffee and local iced tea in lobby ​

Daily local newspaper ​

Koi fish feeding for children

​High-speed Wi-Fi ​

Toll-free and local phone calls

White Sands Hotel Activities event booking service

Check-in is at 3pm, check-out is at 11am. Early check-in and late check-out are based on availability and may cost additional fees. Please check with the Front Desk at check-in for availability.

Yes, day parking is available for $8 for the first three hours. Overnight valet parking, including in and out privileges for $45 per night.

We partner with Island Express Shuttle Hawai’i to offer private and shared airport shuttle services for our guests. Please visit their website to learn more and get pricing.

Yes, luggage storage is available.

 

Based on availability cribs are an additional $30.

 

We offer rollaway beds on ground floor rooms, and blow up beds for the upper floor rooms.

Please provide your information here: Group Events and we will be in contact with further information.

Yes, please see our events page for upcoming activities Event Calendar.

POLICIES

Yes, we allow dogs only, 2 dogs per room with no weight restrictions. Pet fees are $35 plus tax daily per pet. Please see the Pet Friendly package for inclusive specials. Pet Package

Yes, a refundable $200 deposit is required upon check-in.

All rooms are non-smoking, but there is a designated smoking area right outside of the lobby.

AMENITIES

Both the pool and hot tub are open daily from 9 am to 9 pm.

Yes, we have grab and go provided daily behind the front desk. Please ask the front office agents for assistance.

– Volcano Water

– Hawaiian Sun juices

– Diamond Head Sodas

– Assorted Energy Drinks

White Sands Café – located at the Front Desk

– Drip Coffee

– Espresso

– Lattes

– Specialty Coffees

– Pastries

All rooms have microwaves available during your stay.

All rooms have mini refrigerators to use during your stay.

Yes, each room has a safe.

Yes. Our hotel offers connecting rooms that can accommodate up to 8 guests traveling together. Connecting rooms can be requested and will be honored based upon availability on the day of availability.
Connecting Rooms offer 2 doubles with 2 doubles (only 1 room with this offer); 2 doubles with 1 king; 1 king with 1 double; and 1 king with 1 king. No Guarantee on Connecting rooms as Groups may affect future reservations

The ice machine is located by the pool.

Beach chairs and boogie boards, beach/pool towels, and Go Pros are available at the front desk and are included as part of the amenity fee.

Taste of the Rainbow

Explore the colorful vibes of Waikiki and receive:

  • 20% off our Best Flexible Rate
  • One-time $20 food and drink credit at Heyday
  • Two welcome Heyday Slushies
BOOK NOW